Sign inStart free trial
Menu
Features→Pricing→Hotels→Resources→Support→Sign in →
TRAINING TUTORIALS

Simple OCCO workflows your team can follow.

Written walkthroughs are available now. Video versions can be added to the training library as they are produced.

Front Desk: reservation to checkout

  1. Create a reservation and confirm the room/date.
  2. Check the guest in when they arrive.
  3. Add room, restaurant/bar and other charges to the folio.
  4. Record deposits/partial/split payments.
  5. Review the final folio and complete checkout.

Restaurant: order to room folio

  1. Create the restaurant/bar order.
  2. Select Charge to Room for an eligible occupied guest.
  3. Choose the correct room/guest.
  4. Confirm the charge appears on the guest folio.
  5. Settle the combined bill at checkout.

Inventory: receive, sell and count

  1. Record stock received.
  2. Allow sales/recipe usage to reduce stock.
  3. Record wastage or complimentary usage where applicable.
  4. Run a physical stock count.
  5. Review and investigate the variance.

Owner: daily control check

  1. Review occupancy, arrivals and departures.
  2. Review room and F&B revenue.
  3. Compare cash, transfer and POS/card totals.
  4. Review outstanding balances and discounts/refunds.
  5. Check staff activity and inventory exceptions.

Want the full operating guide?

Open documentation →