Team Chat & Duties
Keep staff messages, urgent attention and assigned work inside the same hotel workspace.
OCCOOperations Control CenterEverything you need to control hotel operations.
From a reservation and rear guest display to restaurant orders, handwritten stock sheets, staff communication, finance and management reporting, OCCO keeps the operational record connected.
RECENTLY EXPANDED
Built around the way hotel teams actually work.
OCCO now covers staff communication, dual-screen reception, AI-assisted stock onboarding and safer duplicate-stock reconciliation without replacing the core hotel workflow.
Dual-Screen Reception
Reception works on the front screen while the guest sees a clean branded reservation display on the rear screen.
Paper → Inventory
Upload a handwritten stock sheet or PDF, review OCCO's structured result, edit it and approve only what is correct.
Safe Stock Reconciliation
Existing stock is detected before import so staff can add, replace, update or skip instead of silently duplicating items.
Front Desk & Guest Journey
Keep the reservation, room, guest and payment record connected
✓Starter+
Rooms & Reservations
- Real-time room availability and rates
- Reservations, check-in, extension, move room, cancellation and check-out
- Double-booking protection and audited stay actions
✓Starter+
Guest Folios & Payments
- Accommodation and service charges
- Cash, transfer and POS payment recording
- Deposits, partial and split settlements with outstanding balance control
✓Starter+
Dual-Screen Guest Display
- Persistent guest-facing rear display for reception
- Live reservation details without exposing staff controls
- Property branding, masked contact details and confirmation screen
Food, Beverage & Guest Service
Connect ordering, preparation, folios and stock
✓Professional+
Restaurant & Bar
- Menu and order management
- Walk-in/table and eligible room-charge workflows
- Staff-attributed orders and payment responsibility
✓Professional+
Kitchen Display
- Routed kitchen orders and preparation status
- Department-aware item visibility
- Preparation access stays separate from cashier permissions
✓Professional+
Guest QR Ordering
- Stay-scoped in-room ordering
- Upsells and service requests
- Orders remain connected to the active guest stay
Inventory & Purchasing
Turn stock sheets and daily usage into a controlled stock ledger
✓Professional+
Smart Stock-Sheet Import
- Upload handwritten photos, scans, PDFs, CSV or text lists
- AI document reading structures items, quantities, units, costs and reorder levels
- Editable preview is compulsory before anything is saved
✓Professional+
Inventory Reconciliation
- Detect existing items by name, SKU or barcode
- Choose Add, Replace, Update details or Skip for duplicates
- Unit mismatches are blocked from unsafe quantity merging
✓Professional+
Stock Control & Recipes
- Physical counts, purchases, transfers, wastage and complimentary usage
- Cost and retail valuation with low-stock alerts
- Recipe-based ingredient consumption for food sales
Staff & Operations
Give people the access they need without losing accountability
✓Starter+
Staff Access
- Individual staff accounts and password recovery
- Feature-level access overrides for cross-department support
- Show/Hide controls for passwords and protected credentials
✓Starter+
Team Chat
- Direct staff and department messages inside OCCO
- Normal, urgent and critical attention levels
- Owner/manager operational oversight with role-scoped visibility
✓Starter+
My Duties & Performance
- Managers assign tasks and due dates
- Staff update progress and completion notes
- Delivery-rate visibility from completed vs assigned duties
Housekeeping, Finance & Management
Run the hotel beyond reception
✓Professional+
Housekeeping
- Room cleaning and departure-clean workflows
- Room readiness and task visibility
- Connected room status for reception
✓Professional+
Finance & Control
- Expenses, night audit and operational accounting
- Profit/Loss, VAT/tax and reconciliation
- Discount controls and searchable activity trail
✓Professional+
Scheduled Management Reports
- Daily, weekly and monthly report schedules
- Owner, finance, operations, occupancy and staff-activity packs
- Email delivery plus Send report now
Direct Booking & Scale
Sell more rooms and add deeper control as the property grows
✓Professional+
Booking Engine 2.0
- Owner-controlled public booking page
- Live room-type availability and rates
- Direct reservation flow connected to OCCO inventory
✓Professional+
Offline Reservation Continuity
- Controlled reservation continuity when connectivity is unstable
- Queued front-desk workflow designed to avoid duplicate bookings
- Reconnect into the same operational workspace
✓Enterprise
Enterprise Scale & Automation
- Multi-location/group controls and portfolio intelligence
- Budgets, payables, receivables, revenue management and automation
- Custom integration planning and premium governance/support
Third-party integrations are labelled clearly.
OCCO does not advertise an external connection as live until the required provider credentials, approval and production testing are complete. OTA connections, automated WhatsApp delivery, payment gateways and other provider-dependent features are therefore described as available only when activated.
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